Platform Features

All AI Tools. One Platform. Zero Paperwork.

Every feature was built from real shop experience — not guesswork. Here's exactly what Windshield Wingman does for your business.

24/7 AI Customer Service Representative, Salesperson & Insurance Specialist

Never Miss a Call Again

Your phones get answered by Voice AI, 24 hours a day. It quotes, verifies insurance, books jobs, and follows up by text, so leads never sit until morning and no opportunity slips away while your team is on a windshield.

Voice AI answers every call, day, night and weekends
Quotes jobs and verifies insurance on the call
Books work straight onto your schedule
Text follow-up on anything left unresolved

Calibration Troubleshooting

AI Calibration Troubleshooting Assistance

ADAS calibration issues slow down your techs and frustrate customers. Our AI troubleshooting assistant walks your team through complex calibration problems step by step — drawing on a deep knowledge base of vehicle-specific procedures. Fewer comebacks. More confident techs. Happier customers.

Step-by-step calibration guidance for your techs
Vehicle-specific troubleshooting knowledge base
Reduces costly comebacks and rework
Builds tech confidence on complex ADAS jobs

AI Billing Agent & Lost Revenue Recovery

Find the Money You Already Earned

Short-pays, missed calibration billing, and unbilled add-ons quietly drain revenue you already worked for. The AI billing agent reads your remittances, matches them against the jobs you performed, and flags every dollar that came up short, then handles the billing and the follow-up.

Matches every payment against the job that earned it
Flags short-pays and underpaid line items automatically
Catches calibrations and add-ons that were never billed
Handles the rebill and follow-up so nothing ages out

Automated Customer Follow-Up

Keep Every Opportunity Alive

Most lost jobs are not lost on price, they are lost to silence. Windshield Wingman follows up automatically: reconnecting with leads that went quiet, asking happy customers for referrals, and working cancellations before they become a hole in tomorrow's schedule.

Automatic follow-up on leads that went cold
Referral requests sent to satisfied customers
Cancellation save sequences protect your schedule
Appointment reminders cut down no-shows

Automated Sales Upsell

Sell More Without Selling

Your customers are already in a buying mindset — Windshield Wingman makes sure they hear about every relevant service at exactly the right moment. Automated upsell sequences identify opportunities and present them naturally, without your team having to remember to ask.

Automated upsell prompts at the right moment in the customer journey
Increases average ticket value without extra effort
Consistent upsell messaging across every customer interaction
Tracks upsell performance so you know what's working

Automated Review Requests

5-Star Reviews on Autopilot

Happy customers rarely leave reviews on their own — but they will if you ask at the right time. Windshield Wingman automatically sends review requests after every completed job, timed perfectly to catch customers while the experience is fresh. Build your online reputation without lifting a finger.

Automated review requests sent after job completion
Timed for maximum response rates
Works with Google, Facebook, and other platforms
Steadily builds your star rating and review count

Reputation Management

Protect What You Have Built

Getting reviews is half the job. Managing them is the other half. Every review that comes in gets a response, and anything that needs your personal attention gets flagged to you immediately, before one bad night turns into a permanent one-star.

Responses drafted and posted for every incoming review
Negative reviews flagged to you the moment they land
Consistent, on-brand tone across every platform
Ongoing visibility into how your shop is being talked about

Call & Text Analysis

Know What's Really Being Said

You can't be on every call or read every text — but Windshield Wingman can. Our AI reviews your customer communications and flags anything that needs attention: a frustrated customer, an employee response that missed the mark, or a potential issue before it becomes a complaint. Stay ahead of problems instead of reacting to them.

AI reviews text and phone call transcripts automatically
Flags customer frustration and potential issues early
Identifies employee response patterns that need coaching
Gives you visibility into every customer touchpoint

Social Media Marketing

Stay Top of Mind on Social

Consistent social media presence builds trust and keeps your shop visible — but most shop owners don't have time to post regularly. Windshield Wingman handles it for you with done-for-you social content tailored to the auto glass industry. Stay active on Facebook, Instagram, and more without adding it to your to-do list.

Done-for-you social posts created and scheduled
Industry-relevant content that resonates with your audience
Consistent posting schedule keeps your shop visible
Covers Facebook, Instagram, and other key platforms

Local SEO & Google Visibility

Show Up Where Customers Are Looking

Most glass jobs start with a local search. We optimize your Google Business Profile and local listings so your shop ranks in the map pack across your whole service area, not just the block your office sits on.

Google Business Profile optimized and kept current
Local listings and citations cleaned up and consistent
Map pack visibility tracked across your service area
Location-by-location keyword heat mapping

Google & GLSA Ad Campaigns

Dominate Local Search

When someone in your area searches for windshield replacement, your shop needs to be at the top. Windshield Wingman manages your Google marketing and Google Local Services Ads (GLSA) campaigns — targeting the right customers at the right moment and maximizing your ad spend so you get more calls, not just more clicks.

Managed Google ad campaigns targeting local customers
Google Local Services Ads (GLSA) setup and management
Optimized for calls and booked jobs, not just clicks
Regular performance reporting so you see the ROI

Job Routing

More Jobs, Less Windshield Time

Your techs spend a surprising amount of the day driving. Job Routing builds efficient daily routes around your schedule so you fit more work into the same hours. Currently in beta.

Efficient daily routes for techs and mobile units
More jobs per day without adding hours
Less drive time between stops
Currently in beta

And more. We are just getting started.

Ready to See It in Action?

Join our free live webinar and we'll walk you through every feature.